By booking tickets and membership or making any purchases through this site, in person, on Facebook or by any other means you and your party wholly accept the Terms & Conditions set out below.
Forgotten Era Investigations: Terms & Conditions
Persons attending any of Forgotten Era's event must be 18 years of age or older unless pre arragnged with Forgotten Era and the relevent waiver is signed; proof of age may be required and must be provided upon such request.
Participants taking part in Forgotten Eras events are required to be in good health.
If you have an existing medical condition, Pregnant. are of a nervous disposition or have mobility issues you are advised not to book an event.
Anyone found to be under the influence of alcohol and/or drugs during an event will be asked to leave immediately; refunds will not be given.
Some venues have a bar where drinks may be purchased, in these cases we ask that you drink in moderation and do not exceed the legal limit for driving; Forgotten Era will not be held responsible in any way for accidents arising as a result of alcohol and/or drug abuse whilst on our events.
Anyone found to be abusive, aggressive, rude or threatening to fellow participants or to Forgotten Eras staff will be removed from the event. Refunds will not be given.
Smoking and vaping indoors at any of our event locations is strictly forbidden.
Smokers will be made aware of permitted outdoor areas on the night of the event, which must be adhered to at all times.
Personal possessions, vehicles and articles brought to the event remain your own responsibility. Forgotten Era and its staff do not accept liability for damage or loss of such items during events.
It is advised you do not leave anything of value unattended at any time. By taking part in an event you agree to indemnify Forgotten Era and the event location against any loss, damage or theft to your personal possessions whilst doing so.
Forgotten Era has its own public liability insurance in place but in the unlikely event of an accident caused whilst attending any our event is solely at your own risk; Forgotten Era will not be liable for any accident, injury or death to you whilst on our events, regardless of the cause and you will be required to sign a waiver that states this.
By joining us on an investigation, you agree to act in a sensible and civilized manner at all times and to abide by the directions and instructions given by our staff members and location management at each event. Please take care whilst at a location, as you will be held personally responsible for any damage caused by yourself as a result from not adhering to given instructions or directions; we will accept no responsibility for damage caused by you.
Forgotten Era will film and /or record audio during events for use in promotional content and video productions. By attending our events you are agreeing to your image being used for any purpose required by Forgotten Era.
The use of investigation equipment may be offered during events; this is at the sole discretion of our staff. Should you use such equipment you do so in the understanding that any misuse or abuse of said equipment will render you liable for any loss or damage incurred. If you feel you cannot agree to this condition then please do not use our equipment.
Whilst our events are deemed as entertainment we do not manufacture or create scares of a paranormal nature; anything that could be interpreted as paranormal in origin during our events is done so at your own discretion. Forgotten Era and its staff will not be held responsible for any distress, harm or injury caused as a result of any unexplained activity or fright. You attend our events at your own risk.
If you have a disability or are of limited ability please contact us prior to booking to discuss your needs, as unfortunately not all of our locations are suitable for disabled or those with limited ability. We will do our best to accommodate your needs but we offer no refund if you are unable to take part.
Contact us via email if you are unsure before booking: [email protected]
Ticket prices do not include accommodation (unless stated on event page) or travel in any form; this must be arranged by you should you wish for somewhere to stay after the event finish time.
Occasionally we will provide an experienced medium on our events. By attending such events you wholly accept that any comments or information given by such individuals is not the view of Forgotten Era but those of the individual.
Forgotten Era reserves the right to change the prices of its events / products withoutprior notification. Occasionally events / products may be offered at a discounted price, for promotional purposes. You wholly accept and understand that such discounted prices will not be honoured by Forgotten Era for customers who have already purchased prior to the commencement of promotions or after such promotions have expired.
Forgotten Era reserves the right to update and amend these Terms & Conditions at any given time. It is therefore advised that you revisit this page from time to time to make yourself aware of such updates and amendments; this is important as these Terms & Conditions form a binding agreement between both parties (Forgotten Era and you).
Payments
We accept payments via our PayPal buttons on the website, PayPal invoices and BACS payments.
Payments can also be made for goods and tickets in cash. Cash payments are only accepted on our events at our Tuck Shop counter.
Deposits & Instalments
Deposit options are not being accepted from non-members of Forgotten Era at this time.
Members are able to book and/or place an order with a deposit option of 25% of the total value of the order.
Any deposit paid shall be forfeted if balance is not settled by the date agreed as due by both parties.
Deposits paid on physical items are available to members but goods will only be shipped upon reciept of full payment of outstanding balance.
Cancellations & Refunds Policy
Cancellation Of Events By You
If you cancel any event booking with Forgotten Era then no refund of any balance will be issued.
If you cannot agree to this Cancellation & Refund policy then do not use this site and do not book an event
Cancellation Of Events By Forgotten Era
Whilst we will always try to ensure an event goes ahead, due to circumstances beyond our control cancellations may be unavoidable.
If Forgotten Era cancels an event due to circumstances beyond our control we will notify you of the cancellation, and you will be offered a place on an alternative event to the same value or a full refund of any payment made.
Forgotten Era will NOT be held liable for costs incurred to you and/or your party arising from cancelled accommodation bookings or travel arrangements.
Gift Vouchers
To use a Forgotten Era gift voucher you are required to order your goods, membership package and/or event tickets by messaging Forgotten Era via our Facebook messenger button or by our email button found on our website only.
(Vouchers can not at this time be used as payment by means of the PayPal “Buy Now” buttons on our website).
You may use the balance of your voucher as full or part payment of your order.
We will process your order and invoice you via email for the total price of your goods/tickets, The amount redeemed from the voucher (shown as voucher discount) and the appropriate Postage & Packaging costs.
Included on the invoice will be the remaining balance if any of the voucher (please keep this for your records.
Membership: Terms and Conditions
Forgotton Era reserves the right to change or cancel membership at any given time without reason and no refund shall be given.
Membership discounts will not be applied to any event deemed necessary by Forgoten Era.
Membership does not give priority on the booking of tickets.
Second party discounts will ONLY be applicable when booked with members ticket on the same invoice, any tickes added to booking at a later date will be charged at full price and no refund given.
Memberships are non-transferable once activated and no refeund will be given in the event of cancelation by the account holder.
No refunds are given or discounts applied if members book through the PayPal buttons on our website. Members must book through our invoice system via members checkout tab only.
**Forgotten Era may alter these terms and conditions at any given time and without prior notification being given.
Forgotten Era Investigations: Terms & Conditions
Persons attending any of Forgotten Era's event must be 18 years of age or older unless pre arragnged with Forgotten Era and the relevent waiver is signed; proof of age may be required and must be provided upon such request.
Participants taking part in Forgotten Eras events are required to be in good health.
If you have an existing medical condition, Pregnant. are of a nervous disposition or have mobility issues you are advised not to book an event.
Anyone found to be under the influence of alcohol and/or drugs during an event will be asked to leave immediately; refunds will not be given.
Some venues have a bar where drinks may be purchased, in these cases we ask that you drink in moderation and do not exceed the legal limit for driving; Forgotten Era will not be held responsible in any way for accidents arising as a result of alcohol and/or drug abuse whilst on our events.
Anyone found to be abusive, aggressive, rude or threatening to fellow participants or to Forgotten Eras staff will be removed from the event. Refunds will not be given.
Smoking and vaping indoors at any of our event locations is strictly forbidden.
Smokers will be made aware of permitted outdoor areas on the night of the event, which must be adhered to at all times.
Personal possessions, vehicles and articles brought to the event remain your own responsibility. Forgotten Era and its staff do not accept liability for damage or loss of such items during events.
It is advised you do not leave anything of value unattended at any time. By taking part in an event you agree to indemnify Forgotten Era and the event location against any loss, damage or theft to your personal possessions whilst doing so.
Forgotten Era has its own public liability insurance in place but in the unlikely event of an accident caused whilst attending any our event is solely at your own risk; Forgotten Era will not be liable for any accident, injury or death to you whilst on our events, regardless of the cause and you will be required to sign a waiver that states this.
By joining us on an investigation, you agree to act in a sensible and civilized manner at all times and to abide by the directions and instructions given by our staff members and location management at each event. Please take care whilst at a location, as you will be held personally responsible for any damage caused by yourself as a result from not adhering to given instructions or directions; we will accept no responsibility for damage caused by you.
Forgotten Era will film and /or record audio during events for use in promotional content and video productions. By attending our events you are agreeing to your image being used for any purpose required by Forgotten Era.
The use of investigation equipment may be offered during events; this is at the sole discretion of our staff. Should you use such equipment you do so in the understanding that any misuse or abuse of said equipment will render you liable for any loss or damage incurred. If you feel you cannot agree to this condition then please do not use our equipment.
Whilst our events are deemed as entertainment we do not manufacture or create scares of a paranormal nature; anything that could be interpreted as paranormal in origin during our events is done so at your own discretion. Forgotten Era and its staff will not be held responsible for any distress, harm or injury caused as a result of any unexplained activity or fright. You attend our events at your own risk.
If you have a disability or are of limited ability please contact us prior to booking to discuss your needs, as unfortunately not all of our locations are suitable for disabled or those with limited ability. We will do our best to accommodate your needs but we offer no refund if you are unable to take part.
Contact us via email if you are unsure before booking: [email protected]
Ticket prices do not include accommodation (unless stated on event page) or travel in any form; this must be arranged by you should you wish for somewhere to stay after the event finish time.
Occasionally we will provide an experienced medium on our events. By attending such events you wholly accept that any comments or information given by such individuals is not the view of Forgotten Era but those of the individual.
Forgotten Era reserves the right to change the prices of its events / products withoutprior notification. Occasionally events / products may be offered at a discounted price, for promotional purposes. You wholly accept and understand that such discounted prices will not be honoured by Forgotten Era for customers who have already purchased prior to the commencement of promotions or after such promotions have expired.
Forgotten Era reserves the right to update and amend these Terms & Conditions at any given time. It is therefore advised that you revisit this page from time to time to make yourself aware of such updates and amendments; this is important as these Terms & Conditions form a binding agreement between both parties (Forgotten Era and you).
Payments
We accept payments via our PayPal buttons on the website, PayPal invoices and BACS payments.
Payments can also be made for goods and tickets in cash. Cash payments are only accepted on our events at our Tuck Shop counter.
Deposits & Instalments
Deposit options are not being accepted from non-members of Forgotten Era at this time.
Members are able to book and/or place an order with a deposit option of 25% of the total value of the order.
Any deposit paid shall be forfeted if balance is not settled by the date agreed as due by both parties.
Deposits paid on physical items are available to members but goods will only be shipped upon reciept of full payment of outstanding balance.
Cancellations & Refunds Policy
Cancellation Of Events By You
If you cancel any event booking with Forgotten Era then no refund of any balance will be issued.
If you cannot agree to this Cancellation & Refund policy then do not use this site and do not book an event
Cancellation Of Events By Forgotten Era
Whilst we will always try to ensure an event goes ahead, due to circumstances beyond our control cancellations may be unavoidable.
If Forgotten Era cancels an event due to circumstances beyond our control we will notify you of the cancellation, and you will be offered a place on an alternative event to the same value or a full refund of any payment made.
Forgotten Era will NOT be held liable for costs incurred to you and/or your party arising from cancelled accommodation bookings or travel arrangements.
Gift Vouchers
To use a Forgotten Era gift voucher you are required to order your goods, membership package and/or event tickets by messaging Forgotten Era via our Facebook messenger button or by our email button found on our website only.
(Vouchers can not at this time be used as payment by means of the PayPal “Buy Now” buttons on our website).
You may use the balance of your voucher as full or part payment of your order.
We will process your order and invoice you via email for the total price of your goods/tickets, The amount redeemed from the voucher (shown as voucher discount) and the appropriate Postage & Packaging costs.
Included on the invoice will be the remaining balance if any of the voucher (please keep this for your records.
- Vouchers can not be used as payment by means of the PayPal buttons on our website.
- Vouchers can not be applied to historic transactions.
- Forgotten Era gift vouchers can be use as part or full payment in a transaction; any remaining balance can be used for another transaction but is not exchangeable with cash at any time.
- Any additional cost exceeding the value of the voucher must be paid by the redeemer to finalise the transaction.
- Gift vouchers will be considered null and void after the date of expiry as printed on the front of the voucher (6mths from date of purchase) and no refund will be given.
- Gift vouchers will not be replaced nor any refund given should it become lost, damaged or stolen.
- The voucher is valid only for use against Forgotten Era events, membership packages or for purchases of official Forgotten Era merchandise from our web store and not valid against purchases from our event Tuck Shop.
- In the event of any dispute, the decision of Forgotten Era is final.
- Vouchers may only be used to make a purchase by the named owner (given at time of purchase) that matches what is held on Forgotten Eras records.
- Forgotten Era reserves the right to amend these terms and conditions without prior notice.
Membership: Terms and Conditions
Forgotton Era reserves the right to change or cancel membership at any given time without reason and no refund shall be given.
Membership discounts will not be applied to any event deemed necessary by Forgoten Era.
Membership does not give priority on the booking of tickets.
Second party discounts will ONLY be applicable when booked with members ticket on the same invoice, any tickes added to booking at a later date will be charged at full price and no refund given.
Memberships are non-transferable once activated and no refeund will be given in the event of cancelation by the account holder.
No refunds are given or discounts applied if members book through the PayPal buttons on our website. Members must book through our invoice system via members checkout tab only.
**Forgotten Era may alter these terms and conditions at any given time and without prior notification being given.